2588 Views 3 Replies Latest reply: 2015-12-14 03:21:59
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Level 1
(5) points
Hello,
when i run update on mixidas ds 708 show this messagge "can't connect to the server. Please check the internet connection", but the internet explorer is works.
I donwload the maxidas pc suite, i insert the sd card into pc and when i upgrade the software show same message "can't connect to the server. Please check the internet connection".
The subscription is not expired. sn maxidas DS024Q009898.
where I'm wrong?
thks
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Level 1
(3) points
I'm having the same problem on PCSuite. Can't Connect to server.
Serial number: DS011Q003580, subscription is OK too.
OS: Windows 10; Antivirus: KIS2016 (no matter if protection is enabled or disabled, PCSuite can't connect to server.)
SD is damaged, so I need to install license file on a brand new SD.
Scanner can't boot up without a valid SD so I can't check for updates on it right now. Last updated was done OK a couple weeks ago on scanner, prior to SD fail.
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Level 10
(10965) points
Hi, according to our server, the update service for DS011Q003580 expired on 2015-11-22 already. Download access is closed now. There is no way to download software unless purchasing another yearly update.
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Level 10
(10965) points
Hi, would you please try a second internet network/locaton to download software? If the same issues persist, please send us screenshots about the error messages and send your Autel ID and password to support@autel.com. We will check and confirm what is wrong.
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